Frequently Asked Questions

Q. What does the live stream include?

A. We usually use multi cameras with track commentary.

Q. Is the stream supported on Smart TV's, Chromecasts & Playstations?

A. Unfortunately the stream is not supported on these devices. It may work on some but not on others. We recommend you stream to your computer and use a HDMI cable to connect to your tv.

Q. Where can I get updates from if there are any changes?

A. Please watch www.facebook.com/VideohubNZ.

Q. Why is it so expensive?

A. The price is set by the speedway promoter. The price is for one night only. Purchase early to ensure your purchase goes well.

Q. I don’t have a credit card. How do I make a purchase?

A. You can use a debit card or PrezzyCard or contact us using this email address video-hub@hotmail.com and we can organise for you to pay us via bank transfer. You will need to contact us at least 7 days prior to the event to allow the transaction to go through.

Q. Am I able to pay via bank transfer?

A. Yes. You will need to contact us at least 7 days prior to the event to allow the transaction to go through. You can contact us using this email address video-hub@hotmail.com and we can organise for you to pay us via bank transfer.

Q. I’m not happy with the streaming. How do I get a refund?

A. Contact us using the contact details here. Refunds are issued on a case-by-case basis and if granted, the transfer will not occur till during the week following the race night.

Q. I have no picture.

A. Is your screen turned on? Do you see the video player in the picture? Is there a logo to start the player? Is there a rotating circle on your screen? Are there any messages on the screen indicating a streaming problem?
If you are still experiencing problems, contact our Helpdesk.

Q. I have no sound.

A. Check the volume on your computer. If there is still no sound, try watching the stream on a mobile device. If there is sound on your mobile device, then the problem is with your computer. Please note, we stream to computers. If you are watching on your tv, it may be the way it is connected to the computer.

Q. It keeps buffering. What do I do?

A. Avoid wireless connections.

Q. How much data will I use watching a meeting?

A. About 2 gigabytes

Q. I can’t log in.

A. Have you created an account? We have just launched our new website so all users must create an account, even if you have used our service before. You can create an account here.

Q. I’ve forgotten my password.

A. Use the “Forgotten Password” button.

Q. Can I purchase a season pass?

A. Not yet but if you are interested in a season pass, contact us at video-hub@hotmail.com

Q. Can I purchase a track pass?

A. Not yet but if you are interested in a season pass, contact us at video-hub@hotmail.com

Q. What time can I start watching the racing?

A. The race start & finish times are set by the promoter. Live streaming takes place when the racing starts. For further information, check out the track website.

Q. Will there be replays?

A. Only if there are technical difficulties during the night.

Q. I’ve purchased a Live Stream but am now unable to watch it. Can I get a refund?

A. To claim a refund you need to contact us before racing starts. Use the contact details listed here.